FAQ

Answers for You

In this section, we have compiled some of our most frequently asked questions. If there is something that we missed, please don’t hesitate to contact us.

What should I wear?

Hoop

For Hoop it is recommended that you wear something comfortable but close fitting such as long leggings and a top that covers your back.

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Pole

For Pole you will need to wear a sports top and shorts so that you can grip the pole with your legs. As you progress, you will find that you need extra exposed skin on your sides to help you grip the pole in more advanced moves. 
It is best to avoid using moisturiser 24 hours before your class which will reduce your ability to grip the pole.

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You are welcome to wear leggings or leg warmers for the warm up and cool down to stay warm and comfortable.

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Exotic

For exotic classes you are welcome to wear heels if you wish! Again, it is recommended that you bring leggings and leg warmers or knee pads to protect your knees during floor based moves.

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Health & Safety

Please remove rings and chunky jewellery during your classes to avoid damaging the equipment.  

As always, don't forget to bring a towel and a bottle of water to stay hydrated.

What is your cancellation policy?

• Once payment is confirmed there are no refunds for classes, privates or parties.

• You can change the day/time of your class up to 2 hours* before the class starts.

• If you can not make a class please ensure you cancel your ticket, to enable someone else to book on should the class be fully booked.

• If you are more than 15 mins late for a class you may be denied entry by your instructor. Payment will still be due, there are no exceptions.

• Should a class need to be cancelled due to unforeseen circumstances such as instructor sickness, you will be offered either a refund, or an alternative class.
  
  *This only applies to group classes, private classes will need 7 days notice to avoid cancellation charge to cover room hire.

How do I transfer or cancel a class booking?

To transfer or cancel your booking do the following:

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• Find your booking confirmation email and go to 'View booking' or log into your bookwhen account and go to 'View bookings' from the main menu

• Select 'Ticket options' for the class that you would like to transfer or cancel

• Choose either 'Transfer ticket' or 'Cancel ticket' 

• If you have chosen to transfer your ticket, select a new class and/or date/time from the drop-down boxes and click save.

• Click OK on the dialogue box that appears

This will cancel your existing booking and replace it with the event/day/time that you have chosen.